Our Professional Staff

Our experienced providers are committed to a high standard of patient care and are here for you throughout every stage of your hearing journey.

Who We Are

We understand choosing a hearing care provider is a big decision. At Advanced Hearing Services, our number one priority is delivering exceptional patient care. Our staff is well-trained on a variety of services ranging from evaluations to treatment.

We believe great care includes establishing great relationships with our patients. Treating hearing loss is an ongoing process that requires regular follow-ups, maintenance and cleanings to keep you hearing your best. Our staff is here to support you not only during your initial visit but throughout your entire journey to better hearing.

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Our Staff


Susan D Baker, BS, BC-HIS

Hearing Aid Specialist

In 1999, I began working at a hearing clinic as the receptionist. Within a few months, I knew helping people restore their hearing was my career passion. I went back to school, studied under my mentor and received my Certification in Hearing Healthcare and my Bachelor’s Degree in Business Management. I am not owned by a large corporation that dictates what I can provide for my patients. I have the autonomy to make decisions that benefit you, not a large manufacturer.

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Kathy 5

Kathy Wernsman


Kathy joined Advanced Hearing Services in September 2018. She is Susan’s assistant and supports Susan during your appointment to offer training and education. Kathy is very knowledgeable about hearing devices, connectivity to phones and accessories.

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Audra Gage

Administrative Assistant/Patient Care Coordinator

Audra joined Advanced Hearing Services in May 2021.  She can help you schedule an appointment, order supplies, and answer any administrative questions you might have.  Audra's upbeat personality will greet you when you call or come into the office.  

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